1. Information We Collect
We may collect information that you voluntarily provide to us, including your name, email address, phone number, mailing address, company or organization name, project details, inquiry details, or other information you choose to submit through forms, email, payment tools, newsletter signups, or other communications.
We may also collect certain information automatically when you visit the Site, such as your IP address, browser type, device type, operating system, referring website, pages viewed, date and time of visits, and general usage and traffic data.
2. How We Use Information
We may use the information we collect to respond to inquiries and communicate with you, provide information about our services, evaluate project opportunities, process payments or invoices, send newsletters, updates, marketing messages, or promotional communications, manage contacts, leads, and client relationships, operate, maintain, and improve the Site, understand how visitors use the Site, measure site and marketing performance, protect the security and integrity of the Site, and comply with legal obligations.
3. Information You Choose to Provide
You are not required to provide personal information to browse the Site in general. However, if you contact us, submit a form, join a mailing list, request information, or make a payment, you may provide information that helps us respond to your request or deliver services.
4. Tools and Services We May Use
We may use third-party tools and service providers to help operate the Site and our business.
Depending on how you interact with the Site, these may include Google Analytics for website analytics and traffic measurement, QuickBooks and Stripe for payment processing, invoicing, or related financial workflows, newsletter tools for email subscriptions and updates, CRM and email automation tools that may include platforms such as HubSpot, Apollo, or similar services, YouTube or other embedded media providers for hosted video content, website hosting, forms, and site-management providers that help us operate the Site, scheduling tools that we may use from time to time for consultations or meetings, and advertising and tracking tools, including tools such as Meta Pixel, which we may use in the future.
These providers may collect or process information in accordance with their own privacy policies.
5. Sharing of Information
We do not sell or rent your personal information.
We may share information with trusted third-party service providers who help us operate our website, payments, communications, analytics, customer relationship management, email marketing, and related business functions.
We may also disclose information if required by law, subpoena, court order, or legal process, to protect our rights, property, or safety, to investigate fraud, security issues, or unlawful activity, or in connection with a business transfer, merger, acquisition, sale, or restructuring.
6. Analytics, Cookies, and Tracking Technologies
The Site may use cookies and similar technologies to understand website traffic, usage patterns, and visitor behavior.
These technologies may help us remember preferences, improve website functionality, measure site performance, and understand which pages and content are most useful.
We may also use advertising or audience measurement tools in the future, including tracking technologies that help us understand campaign performance and improve marketing efforts.
You can usually control cookies through your browser settings. Disabling cookies may affect some Site functionality.
7. Payments
If you make a payment through the Site or through a linked payment provider, your payment information may be processed by third-party payment platforms such as QuickBooks, Stripe, or similar providers. AFC does not store full payment card information unless specifically stated otherwise.
Payment processors handle your payment information according to their own privacy and security practices.
8. CRM, Email, and Communications
If you submit a contact form, join our mailing list, or otherwise provide your information, that information may be stored and processed in systems we use for contact management, customer relationship management, email communication, marketing automation, lead follow-up, and business operations.
This helps us respond to your request, stay in contact with you, and manage ongoing business relationships.
9. Embedded Content and Third-Party Links
The Site may contain links to third-party websites or embedded content, such as YouTube videos, payment links, forms, maps, social media content, or other tools. Those third-party services may collect information about you, use cookies, or track your interaction with the content.
We are not responsible for the privacy practices, content, or policies of third-party services, and we encourage you to review their privacy policies.
10. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, maintaining records, managing leads and client relationships, complying with legal obligations, resolving disputes, and enforcing agreements.
11. Your Choices
You may choose not to provide certain personal information, but doing so may limit our ability to respond to your inquiry, process a payment, or provide requested information.
If you no longer wish to receive marketing or promotional emails from AFC, you may unsubscribe using the link provided in those emails or contact us directly.
If you would like to request access to, correction of, or deletion of personal information you have provided to us, you may contact us at the email address listed below. We will review and respond to requests in accordance with applicable law.
12. Children's Privacy
The Site is not intended for children under 13, and AFC does not knowingly collect personal information from children under 13.
If you believe a child under 13 has provided personal information through the Site, please contact us so we can review and delete the information if appropriate.
13. Security
We take reasonable measures to help protect information submitted through the Site. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
14. California and Other Privacy Rights
Depending on where you live, you may have rights under applicable privacy laws regarding access to, correction of, deletion of, or limitation on the use of your personal information.
If you would like to make a privacy-related request, please contact us using the information below. We may need to verify your identity before responding.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the revised version on this page and update the effective date above.
Your continued use of the Site after changes become effective constitutes your acceptance of the updated Privacy Policy.
16. Contact Us
If you have questions about this Privacy Policy or would like to make a privacy-related request, contact us at:
Austin Film Crew LLC
Email: info@austinfilmcrew.com